Cozy Bay were first introduced to us via our partner and friends at ebay a couple of years ago. They needed a new Magento website build and assistance integrating with the marketplace via M2E Pro.The company has gone from strength to strength over the years and they have expanded in the UK at a rapid rate and are now growing globally too. It’s an exciting journey to be a part of.
In 2016 we were proud to launch the new Cozy Bay website that also incorporates a new brand for the business; integration with Microsoft Dynamics Nav and EDI links into leading UK Retailers and Amazon to name just a few.
This was a complex project that ran for nine months but this is not a company that stands still – we’re looking at how we support Dean, John and the team down in pol with the next stages of their growth.
Here’s what they had to say of the work we’ve done together:
Ever since we met Darren and his team for the first time since early 2013, we saw a complete different approach towards working with clients, our company was going through difficult time when 3 other companies failed to execute our project, Darren and his team have shown outstanding attention to detail and professional knowledge to our development need, and it is that bit more of forward thinking and methodical style have given him the edge.
Darren and team have started helping us with the basics, eBay shop design and a highly custom magento website design, which went smoothly. The project then started move into integration and automation stage where we have experienced other companies lacking deeper knowledge and hardworking ethos. Before Darren introduced us to the new automation process, our eBay and Amazon orders was a manual heavy process and stock control was almost impossible to be up to date all the time, our online sales team was an 8 people operation with most of the people focusing on the paper work and fulfilment.
After a year in working together on the project, we have managed to retrain most of the employee and reduced the admin team down to 2 people and the business was focusing on the most important part, selling and managing our products. The result was astonishing to all of us, we have managed to quadruple our revenue in the 12-month period.
It’s coming on to 4 years that we have been working together, we have gone from one project to another, small website maintenance job to full on complex rebuild and integrations. I still remember Darren and his team working till 9pm just to finalising a milestone for us; when we were in trouble managing third party company developers, he would come in resolve the problem for us and managing the project to go forward; when every time our company was going through a difficult situation, Darren and his team will always be there offering timely advice and even go out of their way to do things for us.
Through this enjoyable working relationship two company have formed a trusting friendship. There are times in life where the words, “Thank you” are so insufficient in their ability to convey the level of gratitude you have for someone or a group of people based on what they have done for you.
This is one of those situations.